Opm 582 - case studies in service operations management offering: fall term lecturer: prof dr cornelia schön, m sc fabian strohm contents: services are the largest and fastest growing segment of our economy however, services pose particular challenges to managers due to their intangible and experiential. Recently, there have been numerous calls for more empirical field-based research to be conducted in operations management (om) knowledge of how operations systems work can be enhanced significantly through contact with the “ real-world” conditions that om models seek to describe case study. Business source complete provides full text from over 11,000 sources including more than 1,100 scholarly business journals it also contains company profiles, case studies, industry reports, market research reports, swot analyses, etc to find case studies: 1 type your search term(s) in the text box 2. This paper reviews the use of case study research in operations management for theory development and testing it draws on the literature on case research in a number of disciplines and uses examples drawn from operations management research it provides guidelines and a roadmap for operations management. This paper discusses a study to investigate various operations management problems in a newly opened, modern regional hospital in hong kong the findings of the study reveal that there exist in the hospital a number of current and potential problem areas recommendations for solving these problems are suggested. On the home page, enter your search terms in the search boxes then scroll down the page to document type, and select case study from the menu click search emerald insight search on case study and your company or industry for example, case study pharmaceuticals all of the journals in.
Operations case studies business organisation continuous improvement customer service efficiency health & safety innovation lean production location of business management of change merger and acquisition new product development new technology product development production process quality. J med syst 1987 dec11(6):465-74 a case study of hospital operations management cheng tc(1) author information: (1)department of actuarial and management sciences, university of manitoba, winnipeg, canada this paper discusses a study to investigate various operations management problems in a newly. View case study case study image household products company mops up savings in procurement process view case study case study image specialty metals producer shortens cycle time to reduce inventory view case study case study image pulp and paper maker bleaches cost from their operation.
Production planning & control welcomes case studies, as most readers will know but i often hear (or read) queries about the research value of case studies what can we learn from one or just a few companies the answer seems to lie in the aim of the research the widely-used paper by voss et al. Case studies i introduction to operations management 1 operations and productivity 2 operations strategy for goods and services 2s forecasting case studies - akron zoological park case studies - kwik lube ii building world class operations 3 total quality management case studies. Read articles about operations - hbs working knowledge: the latest business management research and ideas from hbs faculty.
Finance and performance management | case study, 2012 | 2 pages major energy utility implements new operating model we helped them develop a new vision, and implement a new operating model that delivered a 25% operations cost reduction operations excellence | case study, 2012 | 2 pages global mining. Operations management case studies provide students with real world business issues learn about the offerings from learningedge at mit sloan.
Our study examines the state of qualitative case studies in operations management five main operations management journals are included for their impact on the field they are in alphabetical order: decision sciences, international journal of operations and production management, journal of operations management,. This paper explores qualitative research in general and the case study approach in particular as used in operations management (om) theory-building research it discusses the relative strengths and weaknesses of qualitative approaches used in om research as against their quantitative counterparts while arguing for the. Manufacturing & operations management case study our client a well known name in textile industry abandons the client server in favour of ezmaintain enterprise web cmms background the site of north america (client's industry) is a textile factory, having fabricated in its beginning with children's clothing over the.